A different approach to remote support.
RemoteViewer combines unlimited devices, concurrent-session pricing, Patch Management and flexible technician access in one platform.
Compare the way RemoteViewer is structured with remote support models that can become more expensive or more fragmented as your managed device estate grows.
What makes RemoteViewer different?
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Unlimited Devices
Add the computers and mobile devices you need to support without paying a separate RemoteViewer licence for every endpoint. |
Concurrent-Session Pricing
Choose your plan according to how many remote support sessions your technicians need to run simultaneously. |
Patch Management
Create patch policies, review supported updates and manage endpoint patching alongside the devices your technicians already support. |
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Cross-Platform Support
Support Windows, macOS, Linux, iOS and Android from one RemoteViewer environment. |
Attended & Unattended Access
Handle immediate user support and authorised ongoing device management through the same service. |
Desktop, Browser & Mobile
Give technicians multiple ways to access supported remote sessions depending on where and how they are working. |
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Professional Support Tools
Use supported remote control, file operations, remote commands, chat and administrative functions inside the technician workflow. |
Policy-Based Maintenance
Create different patch policies for managed device groups and control scan intervals, installation behaviour and approval workflows. |
Support & Maintenance Together
Move from identifying an endpoint maintenance issue to remotely supporting that same managed device without switching to a separate support platform. |
A simpler licensing model.
Different remote support products use different licensing models. RemoteViewer focuses on the amount of simultaneous support capacity your technicians actually need rather than making endpoint count the centre of your plan.
| Approach | RemoteViewer | Per-Device Model |
|---|---|---|
| Device allowance | Unlimited devices | Often licence-dependent |
| Main pricing driver | Concurrent sessions | Number of licensed endpoints |
| Adding more supported devices | No extra RemoteViewer device licence | May increase licensing cost |
| Scaling technician capacity | Upgrade concurrent sessions | Depends on provider |
| Remote support | Attended & unattended | Depends on provider |
| Patch Management | Available in the RemoteViewer platform | Depends on provider and product |
| Mixed device estate | Windows, macOS, Linux, iOS & Android | Depends on provider |
Your endpoint list can grow without defining your bill.
If your team supports more computers next month, that alone does not require a larger RemoteViewer plan. Upgrade when your technicians need more simultaneous remote support capacity.
That unlimited-device structure also matters as RemoteViewer expands beyond reactive remote support into managed endpoint maintenance.
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REMOTE SUPPORT + PATCH MANAGEMENT
More than a remote-control connection.
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More ways for technicians to connect.
RemoteViewer gives technicians different access methods so the support workflow can adapt to where they are working.
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Desktop Dedicated technician applications for supported desktop operating systems. |
Browser Launch supported sessions from a compatible browser without installing the full technician application. |
Mobile Access supported sessions from compatible phones and tablets while away from your normal workstation. |
Designed for teams that support real device estates.
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MSPs Support and maintain growing customer estates without purchasing another RemoteViewer licence for each managed endpoint. |
IT Support Companies Combine reactive customer support with ongoing maintenance across managed customer devices. |
Internal IT Teams Support employees and maintain company endpoints as your organisation grows without changing plan solely because of endpoint count. |
Compare the model that matters to your business.
Features and licensing structures vary between remote support and endpoint-management providers. When comparing products, look at the complete cost of supporting and maintaining your actual number of devices and simultaneous technicians.
If TeamViewer is one of the products you are evaluating, read our dedicated comparison of RemoteViewer as a TeamViewer alternative.
See if RemoteViewer fits your support model.
Remote support, managed devices and Patch Management in one RemoteViewer platform.
Start your 7-day free trial and experience unlimited devices with concurrent-session pricing.