RemoteViewer Support.
Get help with installation, setup, remote sessions and supported RemoteViewer features.
Start with the guides below to troubleshoot common issues or find the right RemoteViewer resource for your technician and device setup.
What do you need help with?
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Installation & Setup
Get help installing the correct RemoteViewer application and preparing technician or supported devices. |
Connection Problems
Work through common issues when a technician cannot connect to a supported remote device. |
Unattended Access
Check configuration and authorised device setup for unattended remote access. |
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Screen & Control Issues
Troubleshoot remote screen viewing, keyboard, mouse or supported touch-control problems. |
File & Command Tools
Get help with supported file operations, remote commands and other administrative tools. |
Account & Plan Help
Find help with technician access, RemoteViewer plans and concurrent session capacity. |
Start with the basics.
If a RemoteViewer session is not working as expected, check these common areas before moving into platform-specific troubleshooting.
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1
Confirm both technician and supported devices have working network connectivity. |
2
Confirm the correct RemoteViewer application or service is installed and running on the supported device. |
3
Confirm the technician account and remote device are correctly configured for the requested support workflow. |
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4
Verify any operating-system permissions required for screen sharing or remote control have been enabled. |
5
Restart the RemoteViewer application or supported system if a service or permission change has not taken effect. |
6
Review the platform-specific documentation if the issue remains after basic checks. |
Platform-specific support.
RemoteViewer features and required permissions vary between operating systems. Use the guidance that matches the remote platform you are troubleshooting.
Windows Installation, login access, UAC, remote control and supported administrative features. |
macOS Screen access, input permissions, login-window support and remote administration. |
Linux Supported desktop environments, managed access and service configuration. |
iOS Screen-sharing setup and supported iPhone or iPad viewing. |
Android Screen sharing, Accessibility Service and supported remote device control. |
RemoteViewer support resources.
Getting Started Follow the basic setup process from account creation through your first remote session. |
Documentation Review platform, feature and setup guidance for RemoteViewer. |
FAQs Find answers to common questions about RemoteViewer features, pricing and platforms. |
Still need help?
If the documentation and troubleshooting guidance do not resolve the issue, contact the RemoteViewer support team and include the affected platform, what you were trying to do and any relevant error details.
What to include with a support request.
Platform Tell us whether the issue affects Windows, macOS, Linux, iOS, Android, browser or technician access. |
What Happened Explain the action you attempted and what happened instead of the expected result. |
Error Details Include any visible error message or useful technical detail that may help identify the problem. |
New to RemoteViewer?
Start with the Getting Started guide and set up your first RemoteViewer support session.