Refund & Cancellation Policy
Information about RemoteViewer subscriptions, cancellations, plan changes and refunds.
Last updated: 18 August 2026
1. About this policy
This Refund & Cancellation Policy explains how cancellations, subscription changes and refund requests are handled for RemoteViewer paid plans.
This policy should be read together with the RemoteViewer Terms & Conditions and does not remove any statutory rights that apply to you under applicable law.
2. Cancel at any time
You may cancel an eligible RemoteViewer recurring subscription using the cancellation option available through your RemoteViewer account or the billing process made available to you.
Cancelling prevents the subscription from renewing for another billing period. Unless otherwise stated during cancellation, your paid access will normally continue until the end of the subscription period you have already paid for.
3. Recurring subscriptions
Where you purchase RemoteViewer on a recurring subscription, your subscription will renew for the applicable billing period unless it is cancelled before the next renewal is processed.
Subscription charges are processed using the payment method associated with your billing account.
You are responsible for cancelling before renewal where you do not want the next subscription period to begin.
4. Free trials
Where RemoteViewer provides a 7-day free trial, the purpose of the trial is to allow you to evaluate RemoteViewer before committing to ongoing paid use.
Any payment or subscription terms applying at the end of a trial will be shown as part of the applicable trial and subscription process.
If a trial does not automatically convert into a paid subscription, no refund is required because no subscription payment has been taken.
5. Refunds for unused subscription time
Cancelling a RemoteViewer subscription does not automatically create a right to a refund for unused time remaining in a billing period that has already been paid for.
Where appropriate, your RemoteViewer access will continue until the end of the current paid subscription period.
This does not affect any refund or cancellation right that applies under mandatory consumer law.
6. Duplicate or incorrect charges
If you believe RemoteViewer has charged you twice for the same subscription payment or an incorrect amount has been collected, contact us as soon as possible.
Where we confirm that a billing error occurred, we will correct the account and arrange any refund that is properly due.
7. Service problems
If you experience a technical problem with RemoteViewer, please contact RemoteViewer Support so that we have an opportunity to investigate and resolve the issue.
Temporary service disruption, unsupported device configurations, customer network problems or third-party platform restrictions do not automatically entitle a customer to a refund.
Where RemoteViewer fails to provide a paid service in circumstances where applicable law requires a refund, price reduction or other remedy, we will provide the remedy required by that law.
8. Plan upgrades
You may be able to upgrade your RemoteViewer subscription when additional concurrent-session capacity is required.
Any price adjustment, immediate charge, credit or billing-date change associated with an upgrade will be shown or otherwise communicated as part of the upgrade process.
9. Plan downgrades
Where plan downgrades are available, the lower plan may take effect at the end of the current billing period rather than immediately.
A downgrade may reduce your concurrent-session capacity or access to features available only on higher RemoteViewer plans.
10. Failed payments
If a recurring subscription payment fails, RemoteViewer or its payment provider may attempt to collect the payment again or request that you update your payment method.
Paid-plan access may be restricted, downgraded or suspended if payment remains outstanding.
11. Payment processing
RemoteViewer may use Stripe to process subscription payments and refunds.
Where a refund is approved, the time required for the funds to appear on your original payment method may depend on Stripe, your card provider or your bank and can therefore be outside RemoteViewer’s direct control.
12. Business customers
RemoteViewer is primarily designed for MSPs, IT support companies, internal IT teams and other professional users.
Where a RemoteViewer subscription is purchased wholly or mainly for business purposes, consumer cancellation rights may not apply. Any contractual refund rights will instead be determined by this policy, the RemoteViewer Terms & Conditions and any separately agreed written terms.
13. Consumer customers
If you purchase RemoteViewer as an individual acting wholly or mainly outside your trade, business, craft or profession, you may have statutory consumer rights in addition to this policy.
Depending on how and when a digital service is purchased and supplied, applicable law may provide cancellation rights, remedies for defective digital content or services, or other protections.
Nothing in this policy is intended to exclude or restrict a statutory consumer right that cannot lawfully be excluded.
14. Account termination for misuse
RemoteViewer may restrict or terminate access where the service is deliberately used for fraud, unauthorised remote access, malicious activity, serious security abuse or another material breach of the RemoteViewer Terms & Conditions or Acceptable Use Policy.
Termination for serious misuse does not automatically entitle the account holder to a refund for a subscription period during which the prohibited activity occurred, except where applicable law requires otherwise.
15. How to request a refund
If you believe you are entitled to a refund, contact RemoteViewer and provide sufficient information for us to identify the relevant account and payment.
Please include your RemoteViewer account email address, the approximate payment date and a brief explanation of why you believe a refund is due.
Do not send full payment-card details by email.
16. Changes to this policy
We may update this Refund & Cancellation Policy when RemoteViewer subscription options, billing functionality or applicable legal requirements change.
The date shown at the top of this page indicates when this policy was last updated.
Need help with a subscription?
Contact RemoteViewer if you have a question about cancellation, billing, a plan change or a refund request.