Remote support software comparison
Looking for a TeamViewer Alternative?
RemoteViewer is remote support software for IT teams, MSPs and support companies that want unlimited supported devices, attended and unattended access, cross-platform support and straightforward pricing based on concurrent technician sessions.
Comparison last reviewed:
A different approach to remote support
Why consider RemoteViewer as an alternative to TeamViewer?
TeamViewer is an established remote access and support platform. RemoteViewer takes a different approach for organisations whose main requirement is supporting large numbers of customer, employee or managed devices without paying separately for every device they need to support.
With RemoteViewer, every plan includes unlimited supported devices. You choose your plan according to the number of technician sessions your team needs to run at the same time.
Unlimited supported devices
Add the computers, phones and tablets your team needs to support without increasing your subscription simply because your device estate grows.
Pay for simultaneous support
RemoteViewer pricing is based on concurrent technician sessions: the number of remote support connections your organisation needs to run at once.
Built for real IT support
Use attended support for users who are present or configure authorised devices for unattended access when technicians need to connect without a user present.
Side-by-side
RemoteViewer vs TeamViewer at a glance
Both products provide remote access and support capabilities. The important difference for many IT organisations is how the service fits their device estate, technician workflow and licensing requirements.
| Capability | RemoteViewer | TeamViewer |
|---|---|---|
| Supported-device model | Unlimited supported devices on every RemoteViewer plan | Commercial licensing and managed-device allowances vary by TeamViewer product and plan. |
| Concurrent use | Plans are selected according to the number of simultaneous technician sessions required. | Concurrent connection and channel allowances vary by TeamViewer licence. |
| Attended remote support | Yes | Yes |
| Unattended access | Yes | Yes |
| Windows | Supported | Supported |
| macOS | Supported | Supported |
| Linux | Supported | Support depends on TeamViewer product/version and use case. |
| Android | Supported | Supported, with capabilities depending on device and product. |
| iOS / iPadOS | Supported | Supported, with capabilities depending on device and product. |
| Browser technician access | Yes | Yes |
| Mobile technician access | Yes | Yes |
TeamViewer products, features and licensing change over time and can vary between plans, platforms and regions. Always verify current TeamViewer requirements when comparing a specific licence with RemoteViewer.
Who RemoteViewer is designed for
RemoteViewer can make particular sense when device numbers keep growing
RemoteViewer is a strong fit when you:
- Support many devices but only need a smaller number of simultaneous remote sessions.
- Run an MSP or IT support company with a growing customer estate.
- Manage an internal IT environment containing many employee devices.
- Need attended and unattended remote support in one platform.
- Support a mixture of Windows, macOS, Linux, Android and iOS devices.
- Want technicians to work from desktop, mobile devices or a browser.
- Prefer a pricing model centred on concurrent support capacity.
TeamViewer may remain the better fit when you:
- Already have an established TeamViewer deployment that works well for your organisation.
- Depend on a TeamViewer-specific integration or enterprise workflow.
- Need a TeamViewer product or capability that is not currently available in RemoteViewer.
- Have procurement, security or operational standards specifically built around TeamViewer.
The right remote support platform depends on your actual technical, security, operational and licensing requirements. This page is intended to help organisations compare those requirements rather than claim that one product is the right choice for every organisation.
RemoteViewer's core difference
Unlimited devices. Buy the support capacity your technicians actually need.
A support organisation can have hundreds or thousands of endpoints while only needing a handful of technicians connected at the same time. RemoteViewer is designed around that distinction.
Customer devices
Add the customer computers and devices your technicians need to support without buying another RemoteViewer licence for every endpoint.
Employee devices
Internal IT teams can grow the number of supported employee devices without changing plan solely because the estate becomes larger.
Managed devices
Configure supported devices for unattended access while keeping the commercial model focused on how many support sessions run concurrently.
Cross-platform support
Support mixed device environments from one RemoteViewer account
RemoteViewer supports remote support workflows across Windows, macOS, Linux, Android and iOS, with technician access available through supported desktop, mobile and browser experiences.
Desktop environments
Support Windows, macOS and Linux systems across customer, employee and managed-device environments.
Mobile environments
Include supported Android and iOS devices in your wider remote support workflow.
Technician flexibility
Work from supported desktop applications, mobile technician access or browser-based technician sessions.
Making the switch
Moving from TeamViewer to RemoteViewer
You do not need to migrate your entire remote support estate in one step. RemoteViewer can be evaluated alongside your existing platform before deciding how and when to move support workflows.
Start a free trial
Create your RemoteViewer account and test the technician workflow with a small set of real support scenarios.
Test your platforms
Verify the Windows, macOS, Linux, Android and iOS workflows that matter to your organisation.
Move at your own pace
Roll RemoteViewer out to additional technicians and supported devices once you are satisfied it fits your environment.
Frequently asked questions
TeamViewer alternative FAQs
Is RemoteViewer an alternative to TeamViewer?
Yes. RemoteViewer provides remote support capabilities for IT teams, MSPs and support companies, including attended support, unattended access, cross-platform support and technician access from supported desktop, mobile and browser environments.
What is the main difference between RemoteViewer and TeamViewer?
One of RemoteViewer's main commercial differences is its unlimited-device model. RemoteViewer plans are based on concurrent technician sessions rather than charging separately for every supported endpoint. TeamViewer licensing varies by product and plan.
Does RemoteViewer support unattended access?
Yes. Supported devices can be configured for unattended access so authorised technicians can connect when no user is present.
Does RemoteViewer support unlimited devices?
Yes. RemoteViewer plans include unlimited supported devices. Organisations choose their plan according to the number of concurrent technician sessions they require.
Does RemoteViewer work on Windows, Mac and Linux?
Yes. RemoteViewer supports Windows, macOS and Linux remote support workflows, alongside supported Android and iOS use cases.
Can technicians use RemoteViewer from a browser?
Yes. RemoteViewer includes browser-based technician access for supported remote support sessions.
Can I test RemoteViewer before replacing TeamViewer?
Yes. You can start a RemoteViewer free trial and evaluate it alongside your existing remote support platform before deciding whether to migrate.
Try RemoteViewer
See whether RemoteViewer fits your remote support environment
Test attended and unattended support, your required platforms and the technician workflow before making a purchasing decision.