Get started with RemoteViewer.
Set up your account, add supported devices and begin your first remote support session.
RemoteViewer is designed to keep setup straightforward so your technicians can move quickly from account creation to real remote support.
Start supporting in a few simple steps.
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1
Start your RemoteViewer trial and sign in to your technician account. |
2
Download the appropriate RemoteViewer application for your technician and supported device platforms. |
3
Add the supported customer, employee or managed systems your technicians need to access. |
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4
Use attended support when the user is present or configure authorised systems for unattended access. |
5
Connect to a supported device and begin your remote support session from your technician interface. |
6
Use the supported remote control and administration tools required to complete the support task. |
Choose how your technician connects.
RemoteViewer gives technicians multiple ways to work depending on the device they are using and where they are supporting from.
Desktop Technician Use the supported dedicated technician application for your normal day-to-day remote support workflow. |
Browser Technician Launch supported remote sessions from a compatible web browser without installing the full technician application. |
Mobile Technician Access supported remote sessions from compatible phones and tablets while away from your normal workstation. |
Choose the right remote access method.
RemoteViewer supports different workflows depending on whether the remote user is present or the system has been authorised for ongoing management.
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Attended Support
Use attended support when a customer or employee is present and needs immediate assistance from a technician. |
Unattended Access
Configure authorised managed devices for technician access when no user is physically present at the remote system. |
Install the right application for each platform.
RemoteViewer supports compatible Windows, macOS, Linux, iOS and Android environments, with platform capabilities varying according to operating system.
Windows Supported desktop control, login access and remote administration. |
macOS Remote support for compatible Mac systems. |
Linux Support compatible desktops and managed Linux systems. |
iOS Supported iPhone and iPad screen viewing. |
Android Supported screen viewing and compatible remote control. |
What should you test during your trial?
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Remote Control
Test screen viewing and supported keyboard, mouse or touch control on the platforms your team uses. |
Unattended Access
Configure an authorised test system and verify that your technicians can reach it when no user is present. |
Technician Access
Try the supported desktop, browser and mobile technician methods that matter to your team. |
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File Operations
Test supported upload, download, move, rename and delete operations where available. |
Remote Commands
Try supported administrative commands on compatible desktop systems. |
Mixed Platforms
Test RemoteViewer with the same mix of Windows, Mac, Linux and mobile devices your organisation actually supports. |
Add the devices you need to evaluate properly.
RemoteViewer plans include unlimited devices, so evaluate the product using a realistic selection of the systems your technicians need to support.
Need help getting started?
Visit RemoteViewer Support if you need help with installation, setup or your first remote support session.
Ready for your first RemoteViewer session?
Start your 7-day free trial and test RemoteViewer with your own support workflow.