RemoteViewer FAQs.

RemoteViewer is a remote support and endpoint-management platform for technicians who need to view, control, administer and maintain supported customer, employee and managed devices.

RemoteViewer is designed for MSPs, IT support companies, internal IT teams and other organisations that provide professional remote technical support or maintain managed devices.

Yes. RemoteViewer supports attended remote support for situations where the customer or employee is present during the technician session.

Yes. Supported managed systems can be configured for authorised unattended access so technicians can connect when no user is physically present.

RemoteViewer plans are based on the number of concurrent remote sessions your team needs rather than the number of supported devices you manage.

Yes. Every RemoteViewer plan includes unlimited devices. Your plan level is determined by simultaneous session capacity and plan features rather than endpoint count.

A concurrent session is an active remote support connection. For example, a plan with five concurrent sessions can run up to five remote sessions at the same time.

Yes. The Free plan includes one concurrent remote session with a 30-minute session limit. Mobile and tablet technician access is not included on the Free plan.

Solo and above include unlimited session length. The 30-minute session limit applies to the Free plan.

Yes. Move to a higher RemoteViewer plan when your team needs additional simultaneous remote session capacity.

Yes. RemoteViewer includes Patch Management for supported managed devices so technicians can manage endpoint updates alongside remote support and administration.

RemoteViewer can be used to create patch policies, configure update behaviour, review supported patch information and manage update deployment across compatible managed devices.

Yes. Different patch policies can be created and assigned to appropriate managed devices, allowing different groups such as workstations and servers to use different update settings.

Yes. Patch policies can be configured with scan intervals so supported managed devices check for updates according to the policy applied to them.

Patch policies can control supported automatic installation behaviour so compatible updates can be handled according to the policy assigned to the device.

Yes. Patch policies can use approval-based update behaviour where supported, giving administrators control over how updates move from detection to installation.

Yes. Patch policy settings can include an approval delay so supported updates can be held for a configured period before progressing through the patching workflow.

Yes. Where the device and operating system support it, technicians can use RemoteViewer’s remote access and administration tools to investigate a managed device that needs further attention.

RemoteViewer supports compatible Windows, macOS, Linux, iOS and Android environments. Available functions vary by operating system.

Yes. Supported Windows systems provide desktop viewing and control, including supported login and UAC scenarios, plus remote administration tools.

Yes. Supported macOS systems provide remote desktop access and compatible administrative capabilities.

Yes. RemoteViewer supports compatible Linux desktop environments and supported managed headless configurations.

iOS support is screen-viewing only. RemoteViewer can view supported iPhone and iPad screen sharing, but iOS does not provide full remote keyboard or mouse control.

Supported Android devices can provide screen viewing and compatible keyboard, mouse and touch control when the required Android permissions and services are enabled.

Yes. RemoteViewer provides supported browser technician access so compatible sessions can be launched without installing the full desktop technician application.

Yes on supported paid plans. Compatible iOS and Android devices can be used for mobile technician access. Mobile and tablet technician access is not included on the Free plan.

Supported desktop platforms provide file operations including upload, download, move, rename and delete. Availability varies by operating system.

Yes on supported desktop platforms. Remote command availability depends on the remote operating system and supported configuration.

Supported Windows and macOS environments can provide remote access at login screens where the operating system and RemoteViewer configuration support it.

Session chat is available on supported remote support platforms where the client capability includes chat.

No. RemoteViewer is designed around authenticated technician accounts and authorised supported devices rather than unrestricted anonymous access.

Unattended access is intended for systems deliberately enrolled and configured for ongoing authorised technician access.